Frequently Asked Questions

The products

How do I know something will fit what I already own?

Every listing carries the sizes we were given by the maker, in imperial and metric where the source states both — hex ranges, tablet widths, hose capacities, folded dimensions. Read the description rather than the photo, and if a figure you need is missing, ask us before ordering.

Will an adhesive mount damage my wall or my desk?

The adhesive items are made to release from hard surfaces — metal, glass, wood, tile, finished desktops — without leaving residue. Textured, plush and limewashed surfaces are not suitable at all. Clean and dry the spot first, press firmly, and leave the bond alone for the time the instructions state before loading it.

Are the car accessories universal fit?

Most are, and the listing says so where that is the case. Air vent mounts are the exception worth checking: they hang on horizontal or vertical vent blades and will not work on a round vent, so measure your blade first.

How should I look after metal and acrylic pieces?

Wipe metal shafts and stands dry after use so the finish keeps its color. Clean acrylic with a soft damp cloth only — abrasive pads and solvent cleaners cloud it permanently. Fabric organizers can be emptied and sponged, then dried fully before they go back.

Shipping and delivery

Where do you ship?

To all 50 U.S. states. We do not ship internationally.

What does shipping cost?

Nothing. Standard shipping is free on every order within the United States, with no minimum order value. There is no expedited service to pay for.

How quickly will it arrive?

Orders are processed within 0-1 business days, and standard delivery then takes 2-3 business days.

Can I follow the parcel?

Yes. A tracking number is emailed to you the moment the parcel is handed to the carrier, and the carrier updates the record at each scan.

Paying

Which payment methods can I use?

We accept Shop Pay, Visa, Mastercard, American Express, Discover, Diners Club, Elo, JCB, and UnionPay. Whatever is available on your order is shown at checkout.

Is the checkout secure?

Yes. It is SSL-encrypted and PCI-DSS compliant, and full card details are never stored on our servers.

Returns and refunds

Can I send something back?

We accept returns for manufacturing defects, damage in transit and wrong items received, provided you contact us within 30 days of delivery. Change of mind and personal preference are not covered — the Refund & Returns Policy has the full conditions.

How do I start a return?

Email support@atomisticai.com with your order number and a description of the problem, including photographs if the item is damaged. We confirm eligibility within 1-2 business days and send return instructions if it is approved. Return shipping on an approved return is paid by us.

How long does a refund take?

Once the item is back with us and inspected, the refund is processed within 3-7 business days to the original payment method. Your bank then needs its own time to show it on your statement.

Everything else

Are your products new?

Yes. Everything sold by Atomisticai is brand new and in its original packaging. We do not offer gift wrapping.

How do I reach a person?

Write to support@atomisticai.com or call +1 (216) 432-6997 during Monday-Saturday, 9:00 AM - 6:00 PM ET. We reply within 1-2 business days.