Refund & Returns Policy

Effective date: October 07, 2026

This policy sets out the three situations in which Atomisticai takes a product back, what you need to send us, and what happens afterwards. It applies to every order placed on this site, and it is written to be read before you order rather than after something has gone wrong.

When we accept a return

• Manufacturing defect — a flaw in the materials or the workmanship of the product.
• Damage in transit — the product arrived damaged because of how it was handled in transit.
• Wrong item received — what arrived is not what you ordered.

When we cannot

We are unable to accept a return for change of mind, for personal preference, or because a product turned out to be a different size than you had pictured. Our listings carry the measurements and materials we were given, and we would far rather answer a question before you order than argue about one afterwards — so please ask first.

The window

Contact us within 30 days of delivery confirmation to request a return. Requests made after that window cannot be processed.

Damaged deliveries

Report transit damage within 72 hours of delivery. Photographs settle a claim quickly, so send four of them:

• The visible damage to the product itself.
• The outer shipping box and the condition it arrived in.
• The shipping label, readable in the photo.
• The packaging material from inside the box.

How to start a return

• Email support@atomisticai.com with your order number and a description of the issue, attaching the photographs above where the item is damaged.
• We review the request and confirm eligibility within 1-2 business days.
• If it is approved, we send you return shipping instructions.
• Send the item back as instructed; we inspect it when it arrives.

Who pays the return shipping

We do. On an approved return — defective, damaged or wrong item — the return shipping cost is covered by us and you will not be charged for sending a qualifying item back.

Condition of a returned item

Send the item back with everything it arrived with — the accessories, the fittings and the original packaging where you still have it. An item returned incomplete, or damaged after delivery by something other than the fault you reported, may not qualify for a full refund once it has been inspected.

How the refund is issued

Refunds go to the original payment method used at checkout. We do not offer exchanges, replacements or store credit in place of a refund at this time.

How long the refund takes

Once the returned item has reached us and been inspected, the refund is processed within 3-7 business days. Your bank or payment provider then needs its own time before the credit appears on your statement.

Canceling an order

Write to support@atomisticai.com as soon as you can. An order that has already been processed or shipped may be past the point where it can be canceled.

Questions about a return

• Email: support@atomisticai.com
• Phone: +1 (216) 432-6997
• Hours: Monday-Saturday, 9:00 AM - 6:00 PM ET