Shipping Policy

Effective date: October 07, 2026

One country, one service, one price. Here is exactly how a Atomisticai parcel reaches you, and what to do when it does not.

Where we ship

To all 50 U.S. states, and nowhere else — international shipping is not available at this time.

The service, and what it costs

We offer a single standard shipping service, and it is free on every order within the United States, with no minimum order value to reach first. There is no expedited or express option, which also means there is no upgrade to pay for at checkout.

How long it takes

• Processing: 0-1 business days, excluding weekends and major U.S. holidays. An order placed after 2:00 PM ET is processed on the next business day.
• Transit: 2-3 business days on standard shipping, once the parcel is with the carrier.

Transit times are the carrier's estimate rather than a guarantee, and they move with your location, the weather and seasonal volume. A parcel travelling across the country takes longer than one crossing a state, and the days either side of a major holiday are the slowest of the year.

Addresses

We ship to the address entered at checkout exactly as it was entered, so please read it back before you confirm. If you spot a mistake, write to us immediately: while an order is still being processed we can usually correct it, but once the label is printed and the parcel has left us the address can no longer be changed.

Tracking

When your order ships you receive an email notification containing a tracking number. Use it to follow the parcel at any point; the carrier updates the record at each scan.

What you see at checkout

Every cost — the product price and any applicable sales tax — is displayed at checkout before you confirm payment. Nothing is added afterwards and there are no hidden charges.

What the service does not include

Free shipping covers delivery to the address you enter at checkout. It does not include installation, assembly or in-home delivery services of any kind.

Late or missing parcels

A new tracking number can take up to 24 hours to show its first scan, so a quiet first day is normal. If several days pass with no update, if the parcel runs well past its estimated delivery window, or if tracking says delivered and nothing has arrived, contact us. We will open an inquiry with the carrier on your behalf and keep you updated until the matter is resolved one way or the other.

Questions about a delivery

• Email: support@atomisticai.com
• Phone: +1 (216) 432-6997
• Hours: Monday-Saturday, 9:00 AM - 6:00 PM ET